Warranty Terms

I. Warranty Coverage & Period

• All VIGSENUP products are backed by 24-month limited
• Warranty commencing from the original purchase date.
• Warranty includes free repair of defects; post-warranty repairs will incur service and parts fees.
  

II. What Your Warranty Covers

• Repair or replacement of components with confirmed manufacturing defects.
• Return shipping following repair completion (covered by VIGSENUP).
• Customer is responsible for one-way shipping to the service center.
  

III. Warranty Claim Requirements

To be eligible, you must provide:

• Valid proof of purchase (order number, original receipt, or invoice)
• Intact product serial number
  Product shipped in original or equivalent protective packaging
  

Note: Damage resulting from insufficient packaging may void warranty coverage.

IV. How to Make a Warranty Claim

1. Contact customer service via service@vigsenup.com or your account portal
2. After claim approval, ship your product to the assigned service center
3. Include your warranty claim number provided by customer service
4. Allow up to 10 business days for diagnosis and repair after receipt

V. Important Exclusions

This warranty does not cover:

• Damage from accidents, liquid exposure, physical impact, or unauthorized modifications
• Products with altered, removed, or defaced serial numbers
• Damage from natural disasters, power surges, or other force majeure events
• Products purchased from unauthorized retailers
• Consumable parts or cosmetic damage not affecting functionality
• Data loss (back up your device before service)
  

VI. Pre-Service Instructions

• Back up all data before shipping your device
• Remove any personal accessories or external storage
• Use appropriate packaging to prevent transit damage
  

VII. International Claims

• Service available in regions where VIGSENUP officially operates
• Customers may be responsible for customs duties or import fees
• Service response times may vary by location
  

Need Help?

Contact VIGSENUP Support:

• Email: service@vigsenup.com
• Portal: https://vigsenup.cn/support
• Hours: Mon-Fri 9:00-18:00 (GMT+8)

Note: These terms are based on VIGSENUP's 2025 Service Agreement. We reserve the right to update these terms without prior notice. Please refer to our website for the most current version.