Returns and Warranty

I. General Eligibility & Conditions

1.1 Eligibility Window

• Returns/Refunds: Requests must be submitted within 14 calendar days of delivery.
• Replacements: Requests must be submitted within 15 calendar days of delivery.

1.2 Product Condition Requirements

To be eligible, products must be in brand-new, unused condition, including:

• Original packaging
• All accessories, manuals, and attachments
• No physical damage (cracks, dents, scratches, etc.)
• Intact product labels, serial numbers, and warranty seals
  

1.3 Required Documentation

• Valid proof of purchase (order number, invoice, or receipt)
• Clear description of the issue or reason for return
• Photos/videos may be required for damage assessment

II. Return & Refund Policy

2.1 Valid Reasons for Return/Refund

• Manufacturing defects (confirmed after inspection)
• Non-defective items in original condition (customer bears return shipping)
• Significant discrepancy from product description

2.2 Non-Qualifying Circumstances

• Damage from unauthorized modification or improper use
• Water damage or foreign object ingress
• Torn/altered labels or serial numbers
• Force majeure events (natural disasters, accidents, etc.)
• Failure to return within 7 days of approval
• Activated enterprise edition products
  

2.3 Return Process

1. Submit Request: Contact customer service within 14 days
2. Review & Approval: VIGSENUP reviews within 2 business days
3. Return Shipment: Ship to designated address (customer bears shipping for non-quality issues)
4. Refund Processing: Issued within 7-14 business days after inspection

III. Replacement Policy

3.1 Qualifying Scenarios

• Products significantly different from description
• Performance failures not caused by human damage
• Manufacturing defects confirmed by inspection
  

3.2 Replacement Process

1. Submit Request: Contact within 15 days of delivery
2. Return Approval: Products must be returned within 7 days of approval
3. Shipping Responsibility:

• Quality issues: VIGSENUP covers all shipping
• Non-quality issues: Customer bears all shipping costs

3.3 Replacement Packaging

• New packaging provided when available
• Factory-certified refurbished packaging may be used if new unavailable
• Product performance remains identical to new units
  

IV. Important Notes

4.1 Shipping Costs

• Customers responsible for return shipping on non-quality issues
• Exact costs determined by courier quotes
• Shipping fees deducted from refunds for refused deliveries
  

4.2 Refund Timeline

• 7-14 business days after approval
• Processed through original payment method
• Bank processing times may vary
  

4.3 Inspection Rights
VIGSENUP reserves the right to:

• Reject applications that don't meet policy requirements
• Deny claims for damage caused by improper use
• Request additional evidence for damage claims
  

V. Customer Support
For after-sales service:

• Email: service@vigsenup.com
• Portal: https://vigsenup.cn/
• Response time: Within 2 business days

Note: This policy is based on VIGSENUP's 2025 service terms. Please check our website for the most current version. VIGSENUP reserves the right to modify these terms with notice.